Delete your ScanSell account
You can delete your ScanSell POS account and its cloud data from inside the app. If you no longer have the app, you can request deletion here. You do not need to reinstall anything.
Uninstalling the app does not delete your account. Your account stays on our server until you delete it using one of the options below.
Never signed in? Then you have no ScanSell account, and we hold no data about you. Your shop data exists only on your phone. To erase it, see Data on your phone.
Option 1: Delete your account in the app
This is the fastest way. Deletion happens immediately, and the app confirms when it is done. You need an internet connection.
- Open ScanSell POS and tap More in the bottom bar. This opens Settings.
- Tap Account. It shows the email address you are signed in with. You can also get there by tapping your shop at the top of Settings, then Account.
- Tap Delete account.
- Read the list of what will happen to each shop linked to your account. If you own a shop that other people use, the app asks you to make one of them the owner first.
- Tick I understand that my account is deleted for good, then tap Delete my account.
- In the Delete your account? dialog, tap Delete my account again. If you have turned on the app lock, enter your owner PIN.
- When the app shows Your account was deleted, the deletion is complete and you are signed out.
If something goes wrong (for example no connection), the app shows an error and nothing is deleted. You can try again.
Option 2: Request deletion without the app
Use this if you have uninstalled the app, lost your phone, or cannot sign in. Your request is sent by email to our support team. We delete accounts manually after checking the request.
What happens next
- Send the email from your account's address. This is how we know the request comes from the account holder. If you write from a different address, we will email your account's address and ask you to confirm before deleting anything.
- We never delete an account based only on an email address someone typed. If we cannot confirm that the request comes from the account holder, we do not delete the account.
- We delete the account as described in What is deleted, and reply to confirm it is done. We aim to complete requests within 30 days.
- If you own a shop that other people use, we will tell you, because ownership must be handed over first. That way nobody else loses access to their shop.
Prefer to write yourself? Email scansellpos@gmail.com with the subject "ScanSell POS account deletion request".
What is deleted, and what is kept
Deleting your account removes what we hold about you in the cloud. It does not reach into your phone or into backup files you saved.
| Data | What happens |
|---|---|
| Your account: sign-in identity, email address, account ID, Google sign-in details, display name | Deleted Removed from our account service. You can no longer sign in to this account. Signing in again later would create a new, empty account. |
| Cloud copy of a shop where you are the only member | Deleted The shop's cloud data is deleted with your account. Note: the current version of the app does not upload shop data, so for most people there is nothing here. |
| Shops shared with other people, where you are not the owner | You leave the shop Your membership ends and your phones (tills) for that shop are disconnected. Sales and other records you added belong to the shop and stay with it, but are no longer linked to your account. |
| Shops you own that other people use | Deletion paused We cannot delete your account until you make another member the owner. This protects the other people who rely on the shop. |
| Data on your phone: products, sales, customers, stock, photos, settings | Not deleted Account deletion does not touch your phone. Shops often must keep sales records for tax purposes, so the app leaves this decision to you. To erase it, open the app and go to More › Privacy & legal › Delete all data on this device, or uninstall the app. Make a backup first if you may need the records. |
| Backup files and exports you saved | Not deleted We never receive these. They stay wherever you saved them (your phone, a cloud drive, email) until you delete them there. |
| Security and request logs at our cloud provider | May remain for a time Technical logs kept by Supabase, including the authentication log (which can contain your email address and IP address), are not removed by account deletion. They are kept under Supabase's log retention and our own log housekeeping. |
| Emails about your request | Kept Kept in our support mailbox as a record that your request was handled. |
Your Google account
Deleting your ScanSell account does not delete your Google account. If you signed in with Google, you can also remove ScanSell's sign-in connection in your Google Account settings, under Security › Your connections to third-party apps & services.
Deleting your account vs. uninstalling the app
| Action | Your account and cloud data | Data on the phone |
|---|---|---|
| Delete account | Deleted | Kept |
| Delete all data on this device | Kept | Deleted |
| Uninstall the app | Kept | Deleted |
| Sign out | Kept | Kept |
To remove everything, delete your account first, then delete the data on your phone (or uninstall the app).
There are no in-app purchases or subscriptions in this version of the app, so there is nothing to cancel.
More detail is in our Privacy Policy. Questions: scansellpos@gmail.com.